Frequently Asked Questions

Please contact our office at 785-539-5455 or use our Contact form to submit a request right here on our website.

We offer counseling Monday - Friday 8:00 am - 8:00 pm.*
Our business office is open Monday - Friday 8:00 am - 5:00 pm.

*Appointment day and time availability varies by provider. We will make every effort to accommodate scheduling requests.

All ages! Children, Adolescents, Adults, and Elderly individuals.

MA - Master of Arts
MS - Master of Science
MSW - Master of Social Work
MSFT - Master of Science in Family Therapy
LCMFT - Licensed Clinical Marriage & Family Therapist
LMFT - Licensed Marriage & Family Therapist
LCP - Licensed Clinical Psychologist
LPC - Licensed Professional Counselor
LMSW - Licensed Master Social Worker
LCAC - Licensed Clinical Addictions Counselor
Ph.D. - Doctor of Philosophy
​Ed.S. - Education Specialist

You can expect that we will want to get to know you. This might include asking you questions about your background, your goals for therapy, and what the concerns are that initiated the call to our office. However, the main focus for your therapist at the first appointment is to begin building a relationship with you.

Yourself, and in some cases your spouse or family members. We also ask that you verify your insurance benefits prior to your appointment (see below) as well as completed the paperwork sent to you by our office via our Client Portal. If you choose not complete the paperwork through the Client Portal, copies of our intake and consent forms are also available for download on our Forms page, and hard copies are always available in office. All forms must be completed prior to your appointment time. Please arrive to your appointment at least 15-20 minutes early if you would like to fill out your paperwork in person.

Our office bills insurance at the following rates based on time spent in a counseling session and service provided.
*Some providers offer a self-pay discount, please inquire with the office.

SERVICE

Diagnostic Evaluation 
Individual/Family/Marriage session
Individual/Family/Marriage session
Pre-marital            
Psychological Evaluation

TIME/RATE

(60 minutes) - $250
(45 minutes) - $135
(56 minutes) - $170
(45 minutes) - Inquire with therapist
Time Varies - Inquire with therapist

SERVICE

Diagnostic Evaluation -  $250 (60 mins)
Individual/Family/Marriage session - $125 (45 mins)
Individual/Family/Marriage session - $155 (56 mins)
Pre-marital - Inquire (45 mins)
Psychological Evaluation - Inquire (Time Varies)

We accept all major credit cards, Flexible Spending and Healthcare Savings Accounts, cash, and checks. You can also pay using the Client Portal.

Payment is due at the time of service for all self-pay sessions or for any balance that your insurance does not cover/deems to be the patient's responsibility (i.e. copay, deductible, coinsurance, or non-covered services).

Yes. Our providers accept plans from many insurance companies. If your therapist is not an "in-network" provider for your insurance plan, you may still have coverage. We also have select providers who offer a reduced rate (contact our office to inquire). The following insurance companies are those Andrews & Associates is considered "in-network" with, however NOT ALL THERAPISTS accept these plans. Please inquire with your therapist.
- Aetna
- Blue Cross and Blue Shield
- Cempatico
- Coresource
- Coventry
- GEHA
- KanCare/Medicaid
- Medicare/WPS
- Sunflower
- TRICARE/TRICARE WEST
- United Behavioral Health/United Healthcare

We also accept many EAP (Employee Assistance Program) Plans. Read more about Employee Assistance Programs.

Most insurance policies pay for counseling. Please contact your insurance company to inquire about your specific mental health benefits. We suggest asking your insurance company what your benefits are for a mental health office visit, if you have a maximum number or dollar amount of sessions per year, and if authorization is required.

Yes. Please ask about reduced rates with select providers. If we are unable to help, we can provide information to other counseling offices.

Yes. Please ask about reduced rates with select providers.

Please let us know as soon as possible if anything has changed. We need to have correct, complete, and up-to-date information to submit claims to insurance on your behalf. You can log in to your Client Portal account to update patient demographic information and upload a copy of your insurance card, or provide this to us in person.
𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐥𝐚𝐧 𝐰𝐢𝐭𝐡 𝐝𝐞𝐝𝐮𝐜𝐭𝐢𝐛𝐥𝐞 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬:
Depending on your plan, please be aware that your accumulations might reset each new year or on a specific date set by your insurance provider. This means your deductibles will have to be met again before the plan starts covering therapy sessions moving forward.
𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐬𝐰𝐢𝐭𝐜𝐡𝐢𝐧𝐠 𝐭𝐨 𝐚 𝐧𝐞𝐰 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞:
Please update us with your new insurance card and policy information. As a courtesy, we can reach out to your insurance company to help you verify your benefits and coverage.
𝐄𝐯𝐞𝐧 𝐢𝐟 𝐲𝐨𝐮 𝐝𝐞𝐜𝐢𝐝𝐞 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐜𝐮𝐫𝐫𝐞𝐧𝐭 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫:
Please be aware that although your insurance remains the same, your coverage may differ each calendar year or plan year. Changes to secondary insurance benefits and coverage may occur as well.
𝘞𝘦 𝘴𝘵𝘳𝘰𝘯𝘨𝘭𝘺 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘯𝘥 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘤𝘢𝘭𝘭 𝘺𝘰𝘶𝘳 𝘩𝘦𝘢𝘭𝘵𝘩 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘵𝘰 𝘰𝘣𝘵𝘢𝘪𝘯 𝘵𝘩𝘦 𝘮𝘰𝘴𝘵 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦 𝘢𝘯𝘥 𝘶𝘱 𝘵𝘰 𝘥𝘢𝘵𝘦 𝘣𝘦𝘯𝘦𝘧𝘪𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯.

We will not share your personal information without your permission. There are, however, exclusions which include immediate death threats to yourself or an individual as well as abuse of a child or the elderly. Also, we can not guarantee confidentiality when we submit a claim to your insurance company for therapy sessions at our office. Please refer to our Notice of Privacy Practices.

We also recommend reading through these Questions and Answers about HIPAA and Mental Health compiled by the DHHS for more detailed privacy FAQs. 

Please provide us with greater than 24-hours notice to cancel an appointment in order to avoid any fees.

Please contact Tami at 785-539-5455.

The Client Portal (also accessible through the menu on this website) allows any client of Andrews & Associates Counseling the ability to check an account balance, verify scheduled appointment times, fill out and sign requested intake and consent forms digitally, update demographic information, and pay a balance. If you do not have a Client Portal Login and Password or have forgotten your password please follow the instructions found via the Client Portal link.

Our office has select providers that offer Christian counseling, please refer to the individual biography pages on the Our Therapists page or contact us.

If the client contacts the therapist after the therapist’s working hours (varies by provider), clients are referred to contact either Pawnee Crisis Center or to call 911. The therapist may also choose to schedule an appointment. If the client contacts the therapist during working hours, the therapist will either make arrangements to schedule a session with the client or may refer out. Each therapist reserves the right to change their individual policies accordingly.

Please note: Andrews and Associates does not provide crisis counseling services. A crisis counseling appointment typically means an individual is looking for same-day services due to an immediate need to resolve a stressful situation or feeling. We offer outpatient counseling services by appointment only, M-F (hours vary by provider).