Frequently Asked Questions

Covid-19 policy

What is your current covid-19 policy?

Andrews & Associates Counseling does not currently have a masking policy. Clients, visitors, and staff may use their best judgement and consideration when deciding whether to wear masks in office waiting areas and common spaces.

We will continue to distribute our COVID-19 Informed Consent. Our COVID-19 Policy may change if/when needed. Please contact us with any questions or concerns. Thank you for your cooperation. 

*Clients who are experiencing COVID-like symptoms will be asked to reschedule or meet via telehealth until cleared by a healthcare provider.
**Mask use while actively in session is at the discretion of the therapist and client.

General Questions

How do I make An appointment?

Please contact our office at 785-539-5455 or use our Contact form to submit a request right here on our website.

What are your hours?

We offer counseling Monday - Friday 8:00 am - 8:00 pm.*
Our business office is open Monday - Friday 8:00 am - 5:00 pm.

*Appointment day and time availability varies by provider. We will make every effort to accommodate scheduling requests.

What ages do you provide counseling to?

All ages! Children, Adolescents, Adults, and Older Adults.

What do the letters after each therapist's name mean?

MA - Master of Arts
MS - Master of Science
MSFT - Master of Science in Family Therapy
MSW - Master of Social Work
MSSW – Master of Science in Social Work
Ed.S. - Education Specialist
Ph.D. - Doctor of Philosophy

LMFT - Licensed Marriage & Family Therapist
LCMFT - Licensed Clinical Marriage & Family Therapist
LP – Licensed Psychologist
LCP - Licensed Clinical Psychologist
LPC - Licensed Professional Counselor
LCPC – Licensed Clinical Professional Counselor
LMSW - Licensed Master Social Worker
LSCSW – Licensed Specialist Clinical Social Worker
LCAC - Licensed Clinical Addictions Counselor

CFLE – Certified Family Life Educator
BC-TMH – Board Certified TeleMental Health Provider

Your First Session

I have never attended a therapy session, what should I expect at the first visit?

You can expect that we will want to get to know you. This might include asking you questions about your background, your goals for therapy, and what the concerns are that initiated the call to our office. However, the main focus for your therapist at the first appointment is to begin building a relationship with you.

What do I bring to my first appointment?

Yourself, and in some cases your spouse or family members. We also ask that you verify your insurance benefits prior to your appointment (see below) as well as completed the paperwork sent to you by our office via our Client Portal. If you choose not complete the paperwork through the Client Portal, copies of our intake and consent forms are also available for download on our Forms page, and hard copies are always available in office. All forms must be completed prior to your appointment time. Please arrive to your appointment at least 15-20 minutes early if you would like to fill out your paperwork in person.


How much is a session and how long is it?

Our office bills insurance at the following rates based on time spent in a counseling session and service provided.
*Some providers offer a self-pay discount, please inquire with the office.


Diagnostic Evaluation 
Individual/Family/Marriage session
Individual/Family/Marriage session
Psychological Evaluation


(60 minutes) - $250
(45 minutes) - $135
(56 minutes) - $170
(45 minutes) - Inquire with therapist
Time Varies - Inquire with therapist


Diagnostic Evaluation -  $250 (60 mins)
Individual/Family/Marriage session - $125 (45 mins)
Individual/Family/Marriage session - $155 (56 mins)
Pre-marital - Inquire (45 mins)
Psychological Evaluation - Inquire (Time Varies)

How can I pay for my sessions?

We accept all major credit cards, Flexible Spending and Healthcare Savings Accounts, cash, and checks. You can also pay using the Client Portal.

Payment is due at the time of service for all self-pay sessions or for any balance that your insurance does not cover/deems to be the patient's responsibility (i.e. copay, deductible, coinsurance, or non-covered services).

Do you accept insurance?

Yes. Our providers accept plans from many insurance companies. If your therapist is not an "in-network" provider for your insurance plan, you may still have coverage. We also have select providers who offer a reduced rate (contact our office to inquire). The following insurance companies are those Andrews & Associates is considered "in-network" with, however NOT ALL THERAPISTS accept these plans. Please inquire with your therapist.
- Aetna
- Blue Cross and Blue Shield
- Cempatico
- Coresource
- Coventry
- KanCare/Medicaid
- Medicare/WPS
- Sunflower
- United Behavioral Health/United Healthcare

We also accept many EAP (Employee Assistance Program) Plans. Read more about Employee Assistance Programs.

Will my insurance pay for counseling?

Most insurance policies pay for counseling. Please contact your insurance company to inquire about your specific mental health benefits. We suggest asking your insurance company what your benefits are for a mental health office visit, if you have a maximum number or dollar amount of sessions per year, and if authorization is required.

I do not have health insurance. Can you still help me?

Yes. Please ask about reduced rates with select providers. If we are unable to help, we can provide information to other counseling offices.

My insurance plan has a large deductible that I can not pay. Do you have options for me?

Yes. Please ask about reduced rates with select providers.

My insurance plan has Changed. What do i do?

Please let us know as soon as possible if anything has changed. We need to have correct, complete, and up-to-date information to submit claims to insurance on your behalf. You can log in to your Client Portal account to update patient demographic information and upload a copy of your insurance card, or provide this to us in person.
𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐥𝐚𝐧 𝐰𝐢𝐭𝐡 𝐝𝐞𝐝𝐮𝐜𝐭𝐢𝐛𝐥𝐞 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬:
Depending on your plan, please be aware that your accumulations might reset each new year or on a specific date set by your insurance provider. This means your deductibles will have to be met again before the plan starts covering therapy sessions moving forward.
𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐬𝐰𝐢𝐭𝐜𝐡𝐢𝐧𝐠 𝐭𝐨 𝐚 𝐧𝐞𝐰 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞:
Please update us with your new insurance card and policy information. As a courtesy, we can reach out to your insurance company to help you verify your benefits and coverage.
𝐄𝐯𝐞𝐧 𝐢𝐟 𝐲𝐨𝐮 𝐝𝐞𝐜𝐢𝐝𝐞 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐜𝐮𝐫𝐫𝐞𝐧𝐭 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫:
Please be aware that although your insurance remains the same, your coverage may differ each calendar year or plan year. Changes to secondary insurance benefits and coverage may occur as well.
𝘞𝘦 𝘴𝘵𝘳𝘰𝘯𝘨𝘭𝘺 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘯𝘥 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘤𝘢𝘭𝘭 𝘺𝘰𝘶𝘳 𝘩𝘦𝘢𝘭𝘵𝘩 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘵𝘰 𝘰𝘣𝘵𝘢𝘪𝘯 𝘵𝘩𝘦 𝘮𝘰𝘴𝘵 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦 𝘢𝘯𝘥 𝘶𝘱 𝘵𝘰 𝘥𝘢𝘵𝘦 𝘣𝘦𝘯𝘦𝘧𝘪𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯.


what is your payment policy?

The Andrews & Associates policy states that payment for each self-pay session is due at the time of service (unless other financial arrangements are made with your therapist in advance). For patients utilizing insurance, all copays, deductibles, and/or coinsurance payments are due at the beginning of each visit. Please view the Counseling Policies and Informed Consent section within our New Client Packet for more details.

All clients are asked to check in at the reception desk and/or with their therapist before each scheduled session. Our team will review your account and notify you if a payment is due at that time.

What is your confidentiality policy?

We will not share your personal information without your permission. There are, however, exclusions which include immediate risk or threats of harm to yourself or others, as well as abuse of children or elderly persons. Also, we can not guarantee confidentiality when we submit a claim to your insurance company for therapy sessions at our office. Please refer to our Notice of Privacy Practices.

We also recommend reading through these Questions and Answers about HIPAA and Mental Health compiled by the DHHS for more detailed privacy FAQs. 

What is your cancellation policy?

Please provide us with greater than 24-hours notice to cancel an appointment in order to avoid any fees.

I have an account question/concern, who do I contact?

Please contact Tami at 785-539-5455.

What is the Client Portal and how do I get access to it?

The Client Portal (also accessible through the menu on this website) allows any client of Andrews & Associates Counseling the ability to check an account balance, verify scheduled appointment times, fill out and sign requested intake and consent forms digitally, update demographic information, and pay a balance. If you do not have a Client Portal Login and Password or have forgotten your password please follow the instructions found via the Client Portal link.

A few Specifics

Is my therapist available if I am in crisis?

Individuals who seek crisis counseling typically require same-day support to resolve stressful situations or feelings. Andrews and Associates does not provide crisis counseling services. We offer outpatient counseling services by appointment only, M-F (hours vary by provider).

For this reason, if a client experiencing crisis contacts their therapist after the therapist’s work hours, they will be advised to either contact Pawnee Crisis Center, to call 988 for 24/7 crisis counseling by the National Suicide Prevention Lifeline, or to call 911.

If the client contacts their therapist during working hours, the therapist will either make arrangements to schedule a session with the client (as available), provide alternative resources, or they may refer out.

Each therapist reserves the right to change their individual policies.

Do you offer faith-based counseling, such as Christian counseling?

Our office has select providers that offer Christian counseling, please refer to the individual biography pages on the Our Therapists page or contact us.

can i bring my dog to session?

We value animals and their potential to provide emotional support and comfort. In certain situations, animals in session can serve as facilitators. But some forms of therapy are not the best fit for animals to join in on.

Trained service dogs are always welcome to accompany individuals with disabilities at our offices. However, the inclusion of any animal in session (other than service dogs) MUST be approved by the therapist beforehand and must be a documented and approved emotional support animal (ESA). This is for the comfort and safety of our clients, providers, and staff and to help ensure success in session.