Frequently Asked Questions

Covid-19 policy

What is your current covid-19 policy?

๐€๐ง๐๐ซ๐ž๐ฐ๐ฌ & ๐€๐ฌ๐ฌ๐จ๐œ๐ข๐š๐ญ๐ž๐ฌ ๐ก๐š๐ฌ ๐ซ๐ž๐ข๐ง๐ฌ๐ญ๐š๐ญ๐ž๐ ๐ฉ๐จ๐ฅ๐ข๐œ๐ข๐ž๐ฌ to protect the health of vulnerable clients and for the safety of our team. Effective 8/3/2021:

โ—† ALL clients, visitors, and staff are required to wear masks covering the nose and mouth in office waiting areas and all common spaces
โ—† Clients are encouraged to refrain from bringing along those who are not directly involved in their session
โ—† Our staff will resume increased sanitation efforts to meet CDC guidelines
โ—† As a courtesy, masks and hand sanitizer will be provided in office

๐“๐ก๐š๐ง๐ค ๐ฒ๐จ๐ฎ for your cooperation. Please review our COVID-19 Informed Consent for more information.

*Clients who are experiencing COVID-like symptoms will be asked to reschedule or meet via telehealth until cleared by a healthcare provider.
**At this time, mask use while actively in session is at the discretion of the therapist and client.


How do I make An appointment?

Please contact our office at 785-539-5455 or use our Contact form to submit a request right here on our website.

What are your hours?

We offer counseling Monday - Friday 8:00 am - 8:00 pm.*
Our business office is open Monday - Friday 8:00 am - 5:00 pm.

*Appointment availability varies by provider. We will make every effort to accommodate scheduling requests.

What ages do you provide counseling to?

All ages! Children, Adolescents, Adults, and Elderly individuals.

What do the letters after each therapist's name mean?

MA - Master of Arts
MS - Master of Science
MSW - Master of Social Work
MSFT - Master of Science in Family Therapy
LCMFT - Licensed Clinical Marriage & Family Therapist
LMFT - Licensed Marriage & Family Therapist
LCP - Licensed Clinical Psychologist
LPC - Licensed Professional Counselor
LMSW - Licensed Master Social Worker
LCAC - Licensed Clinical Addictions Counselor
Ph.D. - Doctor of Philosophy
โ€‹Ed.S. - Education Specialist

Your First Session

I have never attended a therapy session, what should I expect at the first visit?

You can expect that we will want to get to know you. This might include asking you questions about your background, your goals for therapy, and what the concerns are that initiated the call to our office. However, the main focus for your therapist at the first appointment is to begin building a relationship with you.

What do I bring to my first appointment?

Yourself, and in some cases your spouse or family members. We also ask that you verify your insurance benefits prior to your appointment (see below) as well as completed the paperwork sent to you by our office via our Client Portal. If you choose not complete the paperwork through the Client Portal, copies of our intake and consent forms are also available for download on our Forms page, and hard copies are always available in office. All forms must be completed prior to your appointment time. Please arrive to your appointment at least 15-20 minutes early if you would like to fill out your paperwork in person.


How much is a session and how long is it?

Our office bills insurance at the following rates based on time spent in a counseling session and service provided.
*Some providers offer a self-pay discount, please inquire with the office.


Diagnostic Evaluation 
Individual/Family/Marriage session
Individual/Family/Marriage session
Psychological Evaluation


(60 minutes) - $250
(45 minutes) - $125
(56 minutes) - $160
(45 minutes) - Inquire with therapist
Time Varies - Inquire with therapist


Diagnostic Evaluation -  $250 (60 mins)
Individual/Family/Marriage session - $125 (45 mins)
Individual/Family/Marriage session - $155 (56 mins)
Pre-marital - Inquire (45 mins)
Psychological Evaluation - Inquire (Time Varies)

How can I pay for my sessions?

We accept all major credit cards, Flexible Spending and Healthcare Savings Accounts, cash, and checks. You can also pay using the Client Portal.

Payment is due at the time of service for all self-pay sessions or for any balance that your insurance does not cover/deems to be the patient's responsibility (i.e. copay, deductible, coinsurance, or non-covered services).

Do you accept insurance?

Yes. Our providers accept plans from many insurance companies. If your therapist is not an "in-network" provider for your insurance plan, you may still have coverage. We also have select providers who offer a reduced rate (contact our office to inquire). The following insurance companies are those Andrews & Associates is considered "in-network" with, however NOT ALL THERAPISTS accept these plans. Please inquire with your therapist.
- Aetna
- Blue Cross and Blue Shield
- Cempatico
- Cigna
- Coresource
- Coventry
- KanCare/Medicaid
- Medicare/WPS
- Sunflower
- United Behavioral Health/United Healthcare

We also accept many EAP (Employee Assistance Program) Plans. Read more about Employee Assistance Programs.

Will my insurance pay for counseling?

Most insurance policies pay for counseling. Please contact your insurance company to inquire about your specific mental health benefits. We suggest asking your insurance company what your benefits are for a mental health office visit, if you have a maximum number or dollar amount of sessions per year, and if authorization is required.

I do not have health insurance. Can you still help me?

Yes. Please ask about reduced rates with select providers. If we are unable to help, we can provide information to other counseling offices.

My insurance plan has a large deductible that I can not pay. Do you have options for me?

Yes. Please ask about reduced rates with select providers.


what is your payment policy?

The Andrews & Associates policy states that payment for each self-pay session is due at the time of service (unless other financial arrangements are made with your therapist in advance). For patients utilizing insurance, all copays, deductibles, and/or coinsurance payments are due at the beginning of each visit. Please view the Counseling Policies and Informed Consent section within our New Client Packet for more details.

All clients are asked to check in at the reception desk and/or with their therapist before each scheduled session. Our team will review your account and notify you if a payment is due at that time.

What is your confidentiality policy?

We will not share your personal information without your permission. There are, however, exclusions which include immediate death threats to yourself or an individual as well as abuse of a child or the elderly. Also, we can not guarantee confidentiality when we submit a claim to your insurance company for therapy sessions at our office. Please refer to our ๏ปฟ๏ปฟNotice of Privacy Practices.

What is your cancellation policy?

Please provide us with greater than 24-hours notice to cancel an appointment in order to avoid any fees.

I have an account question/concern, who do I contact?

Please contact Tami at 785-539-5455.

What is the Client Portal and how do I get access to it?

The Client Portal (also accessible through the menu on this website) allows any client of Andrews & Associates Counseling the ability to check an account balance, verify scheduled appointment times, fill out and sign requested intake and consent forms digitally, update demographic information, and pay a balance. If you do not have a Client Portal Login and Password or have forgotten your password please follow the instructions found via the Client Portal link.


Do you offer faith-based counseling, such as Christian counseling?

Our office has select providers that offer Christian counseling, please refer to the individual biography pages on the Our Therapists page or contact us.

Is my therapist available if I am in crisis?

If the client contacts the therapist after the therapistโ€™s working hours (varies by provider), clients are referred to contact either Pawnee Crisis Center or to call 911. The therapist may also choose to schedule an appointment. If the client contacts the therapist during working hours, the therapist will either make arrangements to schedule a session with the client or may refer out. Each therapist reserves the right to change their individual policies accordingly.

Please note: Andrews and Associates does not provide crisis counseling services. A crisis counseling appointment typically means an individual is looking for same-day services due to an immediate need to resolve a stressful situation or feeling. We offer outpatient counseling services by appointment only, M-F (hours vary by provider).